Welcome to The Phone Box.

We are a family owned, independent phone specialist operating within the Swansea, Neath and Port Talbot area, trading since February 1994. Our retail premises are located at 129 New Road, Skewen, only 2 minutes from Junction 44 of the M4, where our team of professionally trained staff will be happy to help you. We can also arrange on site visits by appointment to discuss your business communication requirements. We pride ourselves on the unrivalled level of service and support we offer to all our customers, including:

Help & Support

By granting us third party access to your account your first point of contact should you have a problem will always be us. Whether it’s a faulty handset that needs replacing, changing your price plan or adding travel bundles when you go away on holiday or business. Just give us a call or an email and we will take away the hassle leaving you more time to do what you do.

Bill Analysis

We will monitor your phone bills in detail on a regular basis to make sure that the plan you are on is the right one for you, You will then be sent a report by email highlighting any ways you could save money. We will monitor the usage of your employees and make note of any excessive use.

Impartiality

As one of the oldest fully independent dealers in South Wales we pride ourselves on always finding the package that’s right for YOU and not what the networks are pushing to sell. Our staff are not commission based and are fully committed to doing what is right by the customer rather than hitting a target.

 

Handset Set-Up

Whenever you take a new handset with us we will endeavour to make sure it is ready for you to use once as soon as it is active. We will copy your data from your old handset, set up your emails and apps and if needed give you a tutorial on the features and capabilities of your new phone. We won't be beat for mobile phones in Swansea.

Flexibility

We understand that you are busy so if coming to us is inconvenient then we can come to you in Neath, Swansea and their surrounding areas. If you have or require five or more handsets we can do everything from finding a package to suit you to copying your data and setting up online billing at your home or place of work.

The Personal Touch

We try and make a point of getting to know all of our customers, whether you have one or a hundred phones. We don’t do mail order and our deals are finished with a handshake. In most cases the person you see first will be the person you will be dealing with throughout your contract and by the end you should know them pretty well!

 

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